Privacy Policy
Last updated: August 31st, 2025
This Privacy Policy explains how Renée, S.A. (“we”, “us”, “our”) collects, uses, shares, and protects your personal data when you visit www.shopreneestudios.com, create an account, place an order, contact us, or interact with our services (the “Services”). We process personal data in accordance with Panama’s Law 81 of 2019 on Personal Data Protection and Executive Decree No. 285 of 2021.
For cookies and similar technologies, please see our separate Cookie Policy.
Who we are & contact
- Controller: Renée, S.A.
- Registered address: Santa María Village Center, Panama City, Panama
- Email: hello@shopreneestudios.com
Data we collect
Identity & contact: Name, email, phone, billing/shipping address, ID/tax data where required for invoicing.
Account data: Username, password (hashed), order history, saved items, preferences.
Order & payment: Items purchased, amounts, currency, transaction identifiers, chosen payment method. We do not store full card numbers; payments are processed by our payment providers.
Customer support & UGC: Messages, reviews, survey responses, uploaded content.
Marketing preferences: Opt-ins/opt-outs for newsletters, SMS, and offers.
Device & usage: IP address, device/browser type, language, pages viewed, interactions, approximate location from IP. See our Cookie Policy for details.
Purposes and legal bases
Provide the Services and fulfill orders (account, checkout, payment, shipping, returns, customer support).
Legal Basis: Performance of a contract or steps at your request; where applicable, consent.
Communicate with you about orders, service updates, or policy changes.
Legal Basis: Contract/legitimate purposes permitted by law.
Marketing (email/SMS/online ads) if you opt in; you can withdraw consent at any time.
Legal Basis: Consent.
Personalization, analytics, security, and anti-fraud.
Legal Basis: Purposes permitted by law (security/anti-fraud, service improvement).
Legal and regulatory compliance.
Legal Basis: Legal obligation / public interest where applicable.
Sharing of data
We may share personal data with:
Service providers (processors) under contract: Hosting/CDN, payment processors, anti-fraud tools, email/SMS platforms, analytics (see Cookie Policy), logistics/fulfillment, customer support tools.
Business partners/affiliates involved in operating the Services (if any).
Authorities or third parties when required by law, to protect our rights, users, or the public, or in connection with a business transaction (e.g., merger or asset sale). Recipients must protect data and use it only for the specified purpose.
International transfers
Your data may be processed outside Panama. When we transfer data internationally, we implement protections required by Law 81 and Decree 285 (e.g., contractual data transfer clauses and appropriate safeguards) to ensure a level of protection consistent with Panamanian law.
Retention
We retain personal data only as long as necessary for the purposes described or as required by law:
Orders & invoicing: Up to 7 years.
Account data: While your account is active; deleted or anonymized within 60 days after closure.
Customer support: 12 months after resolution.
Marketing data: Until you unsubscribe or withdraw consent (with a minimal suppression list kept indefinitely to honor opt-outs).
Security/anti-fraud logs: 12 months (up to 24 months if an event is under investigation or needed for legal claims).
Your rights
Subject to legal limits, you may:
- Access your personal data and obtain a copy.
- Rectify/Update inaccurate or incomplete data.
- Cancel/Delete data when applicable (e.g., no longer necessary or unlawfully processed).
- Oppose certain processing (e.g., direct marketing) or withdraw consent at any time.
- Portability (when applicable) of data you provided.
To exercise your rights, email hello@shopreneestudios.com with your full name, the right you wish to exercise, details of your request, and an ID copy for verification. We will respond within legal timeframes. You may also file a complaint with ANTAI (Autoridad Nacional de Transparencia y Acceso a la Información).
Children
Our Services are not directed to minors under 18. We do not knowingly collect data from minors. If you believe a minor has provided data, contact us so we can remove it. Where processing of a minor’s data is necessary, we will obtain authorization from a parent or legal guardian as required by law.
Security
We apply administrative, technical, and physical safeguards appropriate to the risks (e.g., encryption in transit, access controls, least-privilege, logging, and vendor due diligence). No method is 100% secure; if a breach presents a risk to your rights, we will act according to applicable law.
Third-party links & services
Our site may link to third-party sites or apps. Their privacy practices are governed by their own policies. Please review them before providing personal data.
Changes to this policy
We may update this Policy from time to time. We will post the new version with a new “Last updated” date and, where required, notify you or seek consent.
Contact
Questions or requests about this Privacy Policy?
Email: hello@shopreneestudios.com
