Terms & Conditions
Last updated: August 31st, 2025
About Us
This website www.shoprenee.com is operated by Renée, S.A. (“we”, “us”, “our”). By accessing the site or placing an order, you agree to these Terms & Conditions.
Eligibility & Accounts
You must be at least 18 years old to purchase. You agree to provide accurate information and keep your account credentials secure. You are responsible for all activity under your account.
Products, Pricing & Availability
We may change products, prices, and availability at any time. We aim for accuracy but errors may occur. If we discover an error related to your order, we will contact you to confirm, cancel, or refund.
Orders & Acceptance
Your order is an offer to buy. We accept your order when we send a shipping confirmation or deliver the products. We may cancel or refuse an order (e.g., suspected fraud, stock issues). Any amounts paid for a canceled order will be refunded.
Payment, Currency & Taxes
We accept the payment methods shown at checkout and charge in USD. Prices may exclude duties, customs, or taxes for international orders—see our Shipping/Returns policy. You agree to pay any applicable charges.
Shipping, Delivery & Risk
Shipping methods, timelines, tracking, pickup options, and return windows are described in our Shipping & Returns policy. Title and risk of loss pass to you upon delivery to the address or pickup point you selected.
Returns & Exchanges
Return conditions, timeframes, and costs are outlined in our Shipping & Returns policy. Shipping fees (and any duties/taxes for international orders) are non-refundable unless due to our error or a defective product.
Promotions, Discounts & Gift Cards
Promotional codes may have restrictions (dates, categories, minimum spend) and cannot be combined unless stated. We may cancel promotions in cases of misuse. Gift cards/vouchers are subject to their stated terms.
User Content & Reviews
If you submit reviews or other content, you grant us a non-exclusive, royalty-free license to use, reproduce, modify, and display that content on our site and marketing channels. Do not submit unlawful, infringing, or offensive content; we may moderate or remove such content.
Acceptable Use
You agree not to misuse the site, including attempting to interfere with its operation, scraping data, reverse engineering, introducing malware, or using the site for unlawful purposes.
Intellectual Property
All site content, product photos, graphics, trademarks, and logos are owned by or licensed to Renée, S.A. and protected by law. You may use the site for personal, non-commercial purposes only. No license is granted to use our IP without written permission.
Third-Party Services & Links
We use third-party providers (e.g., carriers, payment processors). Your use of those services is governed by their terms and policies. We are not responsible for third-party sites or services.
Warranties & Disclaimers
Except as required by law, the site and products are provided “as is” and “as available.” We do not warrant uninterrupted or error-free operation.
Limitation of Liability
To the maximum extent permitted by law, our aggregate liability arising out of or related to your use of the site or any purchase will not exceed the amount you paid for the order giving rise to the claim. Nothing in these terms excludes liability where it cannot be limited by law.
Indemnification
You agree to indemnify and hold Renée, S.A. harmless from claims, losses, or expenses arising from your breach of these terms or unlawful use of the site.
Force Majeure
We are not liable for delays or failures caused by events beyond our reasonable control (e.g., strikes, supply chain disruptions, carrier delays, natural disasters, outages).
Privacy & Cookies
Your personal data is processed according to our Privacy Policy and Cookie Policy. Please review those documents to understand how we collect, use, and share information.
Governing Law & Disputes
These terms are governed by the laws of the Republic of Panama. Any dispute shall be brought before the competent courts of Panama City, Panama
Changes to These Terms
We may update these terms from time to time. The updated version will be posted with a new “Last updated” date. Your continued use of the site after changes constitutes acceptance.
Contact
Questions about these Terms & Conditions?
Email: hello@shopreneestudios.com
