Shipping & Returns
LOCAL SHIPPING & RETUNS POLICY
Local Delivery – Panama City
We offer direct delivery within Panama City with a flat fee based on the district (corregimiento).
Shipping & delivery time: Orders are typically shipped and delivered within 1–2 business days.
National Delivery – Outside Panama City
For deliveries outside Panama City, we ship via Uno Express.
Shipping time: 1–2 business days.
Typical delivery time: 1–5 business days after dispatch (varies by province).
Tracking: You'll receive a tracking slip image once your order has shipped.
Delivery options: Client must pick up at the selected Uno Express branch location.
In-Store Pickup
Prefer to pick up your order?
You can collect it for free from our store at:
Santa María Village Center
Store 205, 2nd Floor
Panama City, Panama
We are open Monday to Saturday from 10am to 7pm.
Domestic Returns
We accept returns within 15 days of purchase. Exclusions may apply for gift purchases.
Items must be:
- Unworn and in original condition.
- Returned in original packaging.
- Shipped with a trackable service (customer’s expense).
Note: Shipping fees are non-refundable, unless due to our error or a defective product.
To initiate a return, contact: hello@shopreneestudios.com
INTERNATIONAL SHIPPING & RETUNS POLICY
Courier & Delivery
We ship international orders via DHL Express. The cost of shipping your order depends on your location and the size of your order. For international orders, duties and taxes are the responsibility of the customer. We do not offer the option to prepay for these fees at checkout and they cannot be predicted in advance by our team.
Shipping time: 1–5 business days.
Typical delivery time: 7–20 business days after dispatch (varies by destination).
Tracking: You'll receive a tracking number to your email once your order has shipped.
Please note that this time range does not include fulfillment time in the warehouse or any delivery delays due to customs clearance, extreme weather, or pandemic-related conditions.
International Shipping Costs
Shipping costs are calculated at checkout based on your location and the size of your order.
Customs, Duties & Taxes
We offer DAP (Delivered at Place): Duties, customs fees, and taxes are not included in the final order total.
These charges vary by country and will be collected by the courier (e.g., DHL Express) prior to delivery.
We strongly recommend reviewing your country’s import policies before placing an order.
Customers are responsible for any applicable duties, customs fees, and taxes related to their order.
Countries We Ship To
We currently ship to most countries served by DHL and our courier partners. If we are unable to ship to your location, you will be notified and issued a full refund.
Important: Some countries may restrict certain imports (e.g., footwear, leather goods, cosmetics). Please check your local import regulations before purchasing.
International Returns
We accept international returns within 15 days of delivery to the final destination.
Items must be:
- Unworn and in original condition.
- Returned in original packaging.
- Shipped with a trackable service (customer’s expense).
Note: Shipping fees and any duties or taxes are non-refundable, unless due to our error or a defective product.
To initiate a return, contact: hello@shopreneestudios.com
